Refund/Return Policy

Return & Refund Policy
Last Updated: 26 October 2025

At Barbina Bags (barbinabags.com) we want you to be completely satisfied with your purchase. This page explains our returns, exchanges and refund process. This policy applies to orders shipped from India.

Business Information
Barbina Bags
Plot 3, Raj Market, Red Road,
Kurukshetra, Haryana, 136118, India
Email: info@barbinabags.com

Return & Exchange Overview
• Country: India
• We accept: Returns for both defective and non-defective products
• Exchanges: Accept exchanges
• Product condition: New only
• Return window: 7 days from date of delivery
• Method: By mail
• Return label: Download and print (Free)
• Restocking fees: No cost
• Refund processing time: Up to 15 business days after we receive and inspect the item

Eligibility Criteria
To be eligible for a return or exchange:
• The item is unused, unworn and in the same condition as received.
• All original tags and packaging are attached.
• You provide the receipt or proof of purchase.
Items that do not meet these conditions may be refused.

How to Initiate a Return or Exchange
1. Email info@barbinabags.com within 7 days of delivery with your order number and reason for return.
2. Once approved, we will email a return shipping label (download & print). Do not send returns without prior approval.
3. Pack the item securely and attach the printed return label.
4. Ship to: Barbina Bags, Plot 3, Raj Market, Red Road, Kurukshetra, Haryana, 136118, India

Damaged or Incorrect Items
Inspect your order immediately. If damaged, defective, or incorrect, email photos and details to info@barbinabags.com within 48 hours of delivery. We will arrange replacement, exchange or refund.

Non-Returnable Items
• Gift cards
• Items purchased on sale (unless defective)
• Custom or personalized products (unless defective)

Exchanges
Return the original item for a refund and place a new order for the replacement, or contact us to arrange a direct exchange (subject to stock).

Refunds
After inspection, if approved, refunds will be issued to the original payment method within 15 business days. Banks may take additional time to post the refund. If more than 15 business days have passed after approval, contact info@barbinabags.com.

European Union Customers
For orders shipped to the EU, you have the right to cancel and return within 14 days from delivery. The same eligibility criteria apply unless the item is defective.

Contact Us
For returns, refunds or exchanges: info@barbinabags.com
Address: Plot 3, Raj Market, Red Road, Kurukshetra, Haryana, 136118, India

Thank you for shopping with Barbina Bags.